Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Location: Salem, OR
Pay Range: $22 - $25 per hour DOE plus $25.00 for each one-time or annual service agreement.
Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? The Killers Pest Control is looking for a motivated Customer Service Representative to join our high-energy call center team! In this role, you’ll use your skills to help protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.
Why Join Us?
Pay Range: $22 - $25 per hour DOE plus $25.00 for each one-time or annual service agreement.
Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? The Killers Pest Control is looking for a motivated Customer Service Representative to join our high-energy call center team! In this role, you’ll use your skills to help protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.
Why Join Us?
- Work for a growing, established company that cares about quality service for our customers and values our employees input.
- Make a difference every day by helping homeowners prevent rodent infestations.
- Enjoy a positive team culture, complete with robust benefits and ongoing training.
What You’ll Do:
Daily Start-of-Day Responsibilities
- Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items.
- Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
- Prioritize and respond to customer text messages and emails following completion of initial daily system checks.
Ongoing Responsibilities
- Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
- Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
- Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
- Return and follow up on assigned customer voicemails.
End-of-Day Responsibilities
- Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
- Address urgent customer inquiries or service requests prior to the end of the workday.
- Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
- Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
- Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.
What You Bring:
- Strong written and verbal communication skills.
- High level of organizational and time-management ability.
- Attention to detail and accuracy in customer account documentation.
- Proficiency in standard office software and productivity tools.
- Ability to manage multiple communication platforms simultaneously.
- Professional judgment in prioritizing tasks and escalating issues appropriately.
- Ability to work collaboratively within a team environment.
What We Offer:
- Comprehensive Benefits Package: Medical, dental, vision, and life insurance.
- 401(k) with Company Match: Plan for your future with our retirement program.
- Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.
- Ongoing Training: Ongoing training supplied by the company.
-
Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.
Join Our Team! Apply today and take the next step in your career!
Compensation: $22.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Eastside Exterminators
At Eastside Exterminators, we’ve been the trusted pest control experts in the Greater Seattle area since 1969, growing into one of the largest operators in Washington and ranking among the top 100 in the nation. Our success comes from our carefully cultivated culture, where every decision is guided by our Core Values: Family Focused, Passionate, Committed, and Do the Right Thing.
We take pride in making a meaningful difference in the lives of our customers, and we’re always looking for new team members who share our values and dedication. If you’re passionate about protecting families and are eager to grow in a supportive, family-oriented environment, Eastside Exterminators is the perfect place to build your career.
Our family has been safeguarding homes in King and Snohomish counties for decades, utilizing specialized, highly trained experts for every step of the pest control process. Whether it’s pest management, insulation remediation, or wildlife exclusion, our team ensures that each customer receives the best service possible.
Discover more about our culture, history, and what makes us a top choice in pest control near Seattle at www.eastsideexterminators.com.
Company Website: eastsideexterminators.com
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